Help
eBook Customer Service
If you are having problems downloading your eBook, please read
carefully through the following issues to see which might apply to
you:
1) I did not receive a confirming e-mail
If you did not successfully complete the PayPal checkout process
(and get an e-mail from PayPal), then you have not actually made
the purchase. You must pay with either a credit card or your PayPal
account.
If you received the confirming e-mail from PayPal but not from
Recipe to Win, check your "Junk Mail" folder, and add
helenking@tds.net to your address book to make sure you get all
our e-mails.
2) I clicked on the DOWNLOAD link, but did not receive the eBook
The eBook likely DID download, but it does so in the background. It
will automatically go to your download folder. PLEASE BE PATIENT
WITH THE DOWNLOAD. This is a very large file and it will take at
least a few minutes even with a high-speed connection.
3) I think I downloaded the eBook, but an unable to open the file
You will need Adobe Reader to actually open the file. Click here to
download the Adobe Reader (it's free).
If you are still having problems after reading the above, then please
enter your confirmation code that you received when placing your
order and we'll try to help you out.
If you are still having trouble, please send email to melking@tds.net
4) To read the eBook on an iPad:
Either use the email link from Secure eBook or send yourself an email with the MAC link in it.
Open the email in iPad.
Click on the link in the email.
Select Save in iBook.
The file should download (with an internet connection) into the iPad and be available to read on the iPad
in iBooks.
5) To open wmv files or many other media files on an iPad or iPhone, try the Azul Media Player: $1.99 at
iTunes..
If you are having problems downloading your eBook, please read
carefully through the following issues to see which might apply to
you:
1) I did not receive a confirming e-mail
If you did not successfully complete the PayPal checkout process
(and get an e-mail from PayPal), then you have not actually made
the purchase. You must pay with either a credit card or your PayPal
account.
If you received the confirming e-mail from PayPal but not from
Recipe to Win, check your "Junk Mail" folder, and add
helenking@tds.net to your address book to make sure you get all
our e-mails.
2) I clicked on the DOWNLOAD link, but did not receive the eBook
The eBook likely DID download, but it does so in the background. It
will automatically go to your download folder. PLEASE BE PATIENT
WITH THE DOWNLOAD. This is a very large file and it will take at
least a few minutes even with a high-speed connection.
3) I think I downloaded the eBook, but an unable to open the file
You will need Adobe Reader to actually open the file. Click here to
download the Adobe Reader (it's free).
If you are still having problems after reading the above, then please
enter your confirmation code that you received when placing your
order and we'll try to help you out.
If you are still having trouble, please send email to melking@tds.net
4) To read the eBook on an iPad:
Either use the email link from Secure eBook or send yourself an email with the MAC link in it.
Open the email in iPad.
Click on the link in the email.
Select Save in iBook.
The file should download (with an internet connection) into the iPad and be available to read on the iPad
in iBooks.
5) To open wmv files or many other media files on an iPad or iPhone, try the Azul Media Player: $1.99 at
iTunes..
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